Last Updated: May 20, 2026

Privacy Policy

The Factory Real Estate and Property Management LLC (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information submitted through our website, advertisements, contact forms, scheduling forms, lead forms, and other communications with us.

Information We Collect

We may collect the following types of information:

Personal Information: your name, phone number, email address, mailing address, ZIP code, and other information you voluntarily provide when submitting a form, requesting information, scheduling an appointment, contacting us, or using our services.

Real Estate-Related Information: Information needed to provide real estate guidance, property information, inquiries, consultations, scheduling, property showings, service requests, or communication support. This may include limited financial, housing preference, property-related, contact, or other information that you voluntarily provide to help us respond to your requests and connect you with agents or relevant services.

Technical Data: IP address, browser type, device information, referring website, pages visited, and website usage data collected through cookies, pixels, analytics tools, or similar technologies.

How We Use Your Information

We collect and use your information to:

• Provide real estate information, recommendations, and assistance regarding properties and services
• Respond to your inquiries and requests
• Facilitate communication between agents, clients, prospective buyers, sellers, renters, and other relevant parties
• Communicate with you about properties, appointments, consultations, showings, applications, and service-related matters
• Send service-related calls, emails, or text messages when you have provided consent or where otherwise permitted by law
• Process requests, maintain records, and provide customer support
• Improve our website, marketing efforts, customer experience, and business operations
• Comply with legal, regulatory, licensing, and business requirements

SMS/Text Message Communications

When you provide your mobile phone number and consent to receive text messages from The Factory Real Estate and Property Management LLC, we may send SMS messages related to property inquiries, appointment confirmations, showing schedules, consultations, service updates, customer support, transaction-related communications, and, where separately authorized, marketing or promotional messages.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or by contacting us at information@thefactoryrepm.com or 815-200-6950.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from The Factory Real Estate and Property Management LLC. If you do not wish to receive text messages, you may still contact us by phone or email.

Mobile Information and SMS Consent

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent status with third parties for their own marketing or promotional purposes.

Mobile information may be shared only with service providers that help us deliver SMS communications, manage customer relationships, operate our business systems, or comply with legal and carrier requirements. These service providers are not permitted to use your mobile information for their own marketing purposes.

Information Sharing

We may share information only as needed with:

Agents, representatives, employees, and staff working on your inquiry or service request

Authorized third-party service providers, such as CRM platforms, phone systems, email providers, SMS providers, website hosting providers, analytics providers, advertising platforms, scheduling systems, and related business service providers

Real estate professionals, contractors, service providers, or related parties where necessary to respond to your request or facilitate services

Regulatory, legal, or governmental authorities when required by law or necessary to protect our rights

We require service providers and business partners to follow appropriate confidentiality, privacy, and data-protection standards.

Advertising & Remarketing

We may use advertising platforms such as Google, Facebook, Instagram, and similar services to advertise our products and services. Cookies, pixels, and tracking technologies may collect browsing and usage data to help improve ad relevance, measure campaign performance, and improve our website.

You may opt out of certain targeted advertising by visiting:
optout.aboutads.info

Form Consent

When you submit a form on our website, advertisements, or lead forms, you agree that The Factory Real Estate and Property Management LLC may contact you using the information you provided, including by phone, email, or text message, depending on the consent you provide and the nature of your inquiry.

For SMS communications, consent must be provided through the applicable form disclosure or checkbox. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out of SMS messages or HELP for assistance.

Submission of information through our forms does not create an agency relationship, client relationship, or contractual relationship unless otherwise agreed in writing.

Cookies

Cookies help improve site performance, analyze website traffic, personalize your experience, and support advertising measurement. You may disable cookies in your browser settings, but certain website features may not function properly.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your state and applicable law, you may request to:

• Access the personal information we maintain about you
• Correct inaccurate or incomplete information
• Request deletion of certain personal information where applicable
• Opt out of marketing communications
• Opt out of SMS communications by replying STOP

To exercise your rights, please contact us using the information below.

Children’s Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy Policy periodically. Any updates will be posted on this page. Continued use of our website or services after updates are posted indicates acceptance of the revised Privacy Policy.

Contact

For questions about this Privacy Policy or our communications practices, contact us at:
Email: information@thefactoryrepm.com
Phone: 815-200-6950
Address: 213 North 3rd Street, Rockford IL 61107